This Privacy Policy explains how The Reset Sanctuary ("we", "us", "our") collects, uses and protects information you provide when interacting with this website (theresetsanctuary.org), our WhatsApp channel, our Instagram (@resetsanctuaryofficial), and any advertising campaigns we run on Meta (Facebook, Instagram) or Google. By using our services, you agree to the practices described below.
1. Who We Are
The Reset Sanctuary is a wellness and recovery practice operating in the United Arab Emirates, with locations in Al Hamra, Ras Al Khaimah and Al Furjan, Dubai, and in-villa sessions available UAE-wide. We provide complementary wellness sessions through precision sound and frequency work. We do not diagnose, treat, or cure medical conditions.
2. Information We Collect
We only collect information you voluntarily provide, including:
• Contact details (name, phone number, email address, location) when you reach out via WhatsApp, email, Instagram, or submit a lead form through Meta or Google advertising.
• Session-related information you choose to share with us — for example, the reason for your booking (sleep, anxiety, athletic recovery, etc.) — solely to tailor the session to your needs.
• Basic website analytics (anonymised page views, device type, browser, and general geographic region) collected automatically through cookies and analytics tools to understand how visitors use the site.
We do not knowingly collect information from children under the age of 13. Where sessions involve minors (e.g. Kids Sessions), bookings are made by the parent or legal guardian.
3. How We Use Your Information
We use the information you provide only for the following purposes:
• To respond to your enquiry and confirm your session booking.
• To tailor the frequency profile and approach for your session.
• To send you appointment-related messages via WhatsApp or email.
• To improve the website, our services, and our advertising campaigns.
• To comply with legal obligations under applicable UAE law, including the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
4. Lead Forms via Meta (Facebook & Instagram) and Google
If you submit your contact details through a Meta Lead Ad or a Google Lead Form, that information is transmitted to us by the respective platform under their own terms of service. We use those details exclusively to contact you about The Reset Sanctuary's sessions and offerings. You may request deletion of those details at any time (see Section 8).
5. How We Share Information
We share your information only with:
• Our internal team members (founders and practitioners) directly involved in delivering your session.
• Service providers that help us operate the website and respond to enquiries (e.g. hosting, email, WhatsApp Business). These providers are bound by their own privacy and security obligations.
• Where required by law, court order, or to protect our legal rights.
6. Cookies, Analytics & Advertising
Our website uses essential cookies to function correctly and analytics cookies to understand visitor behaviour in an aggregated, anonymised way.
We also use the Meta Pixel (operated by Meta Platforms, Inc.) to measure the performance of our advertising on Facebook and Instagram, to deliver more relevant ads, and to build retargeting and look-alike audiences. The Meta Pixel collects information such as the pages you visit, actions you take on our site (for example submitting an email or initiating a WhatsApp conversation), your IP address, your browser and device information, and your general location. This information is sent to Meta and is handled under Meta's own Data Policy.
You can opt out of personalised advertising at any time by adjusting your Facebook Ad Preferences, by using YourOnlineChoices.com (for EU/UK residents), or by disabling third-party cookies in your browser. Some parts of the site may not function properly if cookies are disabled.
7. Data Retention
We retain personal information only for as long as needed to provide our services and to comply with legal obligations. WhatsApp conversations are retained on Meta's infrastructure under Meta's own retention policies. We typically review and purge inactive contact records every 24 months.
8. Your Rights
Under UAE PDPL and equivalent international frameworks (such as GDPR for visitors from the EU/UK), you have the right to:
• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information ("right to be forgotten").
• Withdraw consent at any time for any future-facing processing.
• Lodge a complaint with the UAE Data Office or your local data protection authority.
To exercise any of these rights, contact us using the details in Section 11. We will respond within 30 days.
9. Data Security
We take reasonable technical and organisational measures to protect your information against loss, misuse, and unauthorised access. No method of transmission over the internet is 100% secure, but we work with trusted infrastructure providers and limit access to your information on a need-to-know basis.
10. Children & Vulnerable Persons
Sessions involving children, animals, or vulnerable persons are arranged through a parent, legal guardian, or owner. We do not knowingly collect data from children under 13 directly.
11. Contact Us
For any privacy-related question, complaint, or request:
• Email: resetsanctuaryofficial@gmail.com
• WhatsApp: +971 50 676 9007
• Instagram: @resetsanctuaryofficial
12. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the most recent revision was made. Material changes will be highlighted on the website or communicated through WhatsApp or email.
The Reset Sanctuary offers wellness and recovery sessions through precision sound and frequency work. We do not diagnose, treat, or cure medical conditions. Our services are complementary wellness practices, not medical care. Please consult a licensed healthcare provider for medical concerns.